About this course

This Conflict Management course provides participants with the knowledge and skills needed to handle conflicts effectively in various settings. The course covers essential topics such as good listening techniques, active listening, key communication skills for deescalating conflicts, body language interpretation, and strategies for managing workplace conflicts. Participants will engage in practical exercises and scenarios to apply these skills, ensuring they are well-prepared to manage and resolve conflicts in a professional environment.

Learning objectives

• Understand and apply good listening techniques.

• Practice active listening to maintain attention and empathy.

• Identify key communication skills to deescalate conflict situations.

• Recognise and interpret body language to manage conflicts effectively.

• Develop strategies for managing conflicts in the workplace.

On completing this course you will

• Be able to build positive relationships through effective listening.

• Have the skills to solve problems and ensure clear understanding.

• Be equipped to handle and resolve conflicts professionally.

• Understand the impact of body language in communication and conflict resolution.

• Be capable of implementing strategies to manage workplace conflicts.

This course is suitable for

• Professionals looking to enhance their conflict resolution skills.

• Managers and team leaders seeking to manage workplace conflicts effectively.

• Customer service representatives who need to handle complaints and disputes.

• Individuals aiming to improve their communication and problem-solving abilities.

• Anyone interested in developing effective listening and conflict management techniques.