About this course

This course is designed to provide participants with the essential skills and techniques required for outstanding customer service. It covers a range of topics including making a good first impression, handling customer complaints, delivering exceptional service, and enhancing communication skills. Each module is structured to build on the previous one, ensuring a thorough understanding of the principles and practices that lead to excellent customer service.

Learning objectives

• Understand the importance of a good first impression and learn techniques to create one.

• Develop skills to handle customer complaints effectively and professionally.

• Discover the characteristics of positive and negative customer service.

• Learn how to deliver outstanding customer service that exceeds customer expectations.

• Improve everyday communication with customers through enhanced listening and speaking skills.

• Gain insights into the impact of good and poor customer service on the work environment.

On completing this course you will

• Be able to create a positive first impression with customers.

• Handle customer complaints calmly and effectively.

• Provide exceptional customer service consistently.

• Communicate confidently and professionally with customers.

• Understand the importance of empathy and politeness in customer interactions.

• Recognise the characteristics of good and bad customer service and their impacts.

This course is suitable for

• Customer service representatives looking to enhance their skills.

• Managers and supervisors responsible for customer service teams.

• Individuals seeking to enter the customer service field.

• Business owners aiming to improve their customer service standards.

• Anyone interested in learning effective communication and problem-solving techniques in customer interactions.