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Do you have a question we've not answered? Feel free to search below. If you can't find what you are looking for then simply drop us a line.

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Are the courses accredited?

Yes, all courses are CPD accredited and myAko is accredited by Skills for Care.

Are the myAko mobile apps available for both iOS and Android?

Yes, myAko offers mobile apps for both iOS and Android platforms.

Are the reports only for compliance training?

No, we can report on any course completion, not just compliance courses.

Are there real time reports, showing events attendance, including non-attendance and reason for none attendance?

Yes, there is a comprehensive list of reports.

Can I access my eLearning courses and complete assessments on the app?

Yes, learners can access eLearning courses and complete assessments directly from the app.

Can I change my email address and reset my password using the app?

Yes, you can change your email address and reset your password directly within the app.

Can I complete my learning on a mobile app?

Yes, you can complete your learning via the web or myAko mobile apps.

Can I control who has access to specific documents?

Yes, you can set custom access rules for each document.

Can I control who has access to the reports?

Yes, access is controlled via profiles and access rights, ensuring only authorised personnel can view or manage reports.

Can I create my own assignment rules and manage the solution myself?

Yes, you have full control over your organisation’s assignment rules.

Can I customise who has access to different reports?

Yes, you can set custom access profiles to determine who can view specific reports.

Can I get help setting up my courses and assignment rules? Do you provide any training?

Yes, we offer training for your system administrators on setting up customised rules.

Can I get immediate assistance over the phone?

Yes, our telephone support is available during working hours for immediate assistance.

Can I have as many assignment rules as I wish?

Yes, though we recommend keeping it simple to avoid complicating your reporting.

Can I have different rules for different sites or roles?

Yes, you can set unique rules for different sites and roles.

Can I include a link for a virtual event?

Yes, you can add a link for your team to click on, to attend the virtual event.

Can I make an event private?

Yes, private events are invite-only, ensuring only selected individuals can see and join.

Can I manage event details through the app?

Yes, you can view, register, and manage attendance for events directly from the app.

Can I publish both face-to-face and virtual events?

Yes, you can publish and manage both face-to-face and virtual events.

Can I see patterns in accident and incident data?

Yes, detailed trend reporting helps identify patterns and areas for improvement.

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