FAQs

Not at this time, although we do have plans to implement this soon.

Yes, our chat support can handle a wide range of enquiries and issues efficiently.

No, you pay an annual fee for utilising the feature and you can use this as often or as little as you like.

No, you can publish as many events as required.

Yes, for larger clients, myAko can create a branded version of the app.

Our latest courses feature AI with avatars, talking heads, and subtitles.

You can upload the training record, and this will be stored on myAko and where applicable, update your compliance reports.

Our support is available Monday to Friday, from 8:30am to 5pm.

myAko offers telephone, chat, and email support to cater to your communication preferences.

The app supports light and dark modes, text size adjustments, and account management settings.

Public events allow anyone in the organisation to bid for a place.

Chat enquiries received outside of our support hours will be addressed the next working day.

Administrators and learners can reset passwords without being able to view the original encrypted passwords.

New joiners are automatically assigned courses based on their site and role when registered on the system.

The risk register allows you to monitor and manage risks across the entire organisation.

Simply contact us, and we can work with you to generate the required reports.

Simply ask us, and we can provide access to additional courses not included in our catalogue.

You can publish PDFs, documents, and video content in the Document Library.

We offer a suite of reports for various activities, including course completion and upcoming training activities for the next 30, 60, and 90 days.

You can customise reports for accidents, incidents, and near misses.